Bevan Community Benefit Society (CBC) Private Adult Neurodiversity Service: Terms & Conditions

1. Introduction

Welcome to Bevan Community Benefit Society (CBS), trading as Sort – Brainhealth. These Terms & Conditions set out the basis on which Bevan Community Benefit Society (CBS) trading as Sort – Brainhealth (referred to in these Terms & Conditions as “we”, “us”, or “our”) provide private Adult Neurodiversity assessment, diagnosis, and treatment services. Bevan Community Benefit Society is the contracting party for all services provided under the Sort – Brainhealth brand. Sort – Brainhealth is a trading name of Bevan Community Benefit Society and not a separate legal entity.

Service Scope Clarification:
At launch, our neurodiversity service provides assessment, diagnosis, and treatment for attention deficit hyperactivity disorder (ADHD) only.

By completing checkout (accepting these Terms & Conditions and paying), you agree to enter into a legally binding contract with Bevan Community Benefit Society (CBS) trading as Sort – Brainhealth (‘we’/‘us’). We will send a booking confirmation email to you at which point you will enter into a legally binding contract with us. Please read these Terms & Conditions carefully and retain a copy for your records. If you have any questions, please contact us at brainhealth@wearebevan.org or on 0113 487 9755.

2. Our Service

Bevan Community Benefit Society (CBS) trading as Sort – Brainhealth provides private, non-urgent Neurodiversity assessment and treatment services for adults (18+) (the “Services”), delivered by qualified clinicians registered with the appropriate UK regulatory bodies (e.g., GMC, NMC, HCPC) who are independent healthcare professionals.

Our neurodiversity assessment service includes:

• Comprehensive assessment for ADHD using nationally recognised, evidence-based diagnostic tools and approaches, in line with NICE guidelines and local quality standards.
• Assessment and diagnosis delivered by clinicians with appropriate expertise in neurodevelopmental conditions.
• Where clinically appropriate, signposting to support services, resources, and partners who can offer advice and ongoing support.
• Written reports summarising assessment findings and recommendations.
• Annual reviews and medication management (where applicable), in accordance with clinical guidelines.

We are regulated by the Care Quality Commission (CQC). The CQC is the independent regulator of health and social care in England. We are registered with the CQC for provision of certain Regulated Activities including Treatment of disease, disorder or injury; Diagnostic and screening procedures.

Our Services are available to UK residents only.

3. Booking, Payments & Fees

Appointments are booked via our secure online system Acuity Scheduling. You must provide accurate and up-todate personal information at the time of booking. By proceeding with the booking, you confirm that the information you have provided is accurate, complete and up to date. Providing false or misleading information
may result in cancellation of your appointment or refusal of service.

All fees are payable in advance at the time of booking. Payment must be made by debit/credit card. Where an appointment is scheduled more than 48 hours in advance, payment must be received within 48 hours of booking to secure the appointment. For appointments scheduled within 48 hours of booking, payment must be made immediately. Failure to comply with these payment Terms & Conditions may result in cancellation of the
appointment without further notice.

We reserve the right to decline or cancel an appointment at any stage, including after booking, if we determine that the service is unsuitable for clinical or safety reasons. In such cases, any fees paid will be refunded in full in accordance with paragraph 4 below. If you proceed with further assessment or treatment, this will be discussed and agreed with you in advance to prevent delays. All applicable fees are published on our website www.sorthealth.org.uk as updated from time to time. You will be informed of any additional costs before they are incurred.

If a third party (e.g., employer, family member) pays on your behalf, you remain responsible for complying with these Terms & Conditions.

We do not accept direct payments from insurers. All patients are required to self-pay for services and may independently seek reimbursement from their insurer, subject to their policy terms.

3.1 Virtual Appointments

If your appointment is delivered virtually (e.g., via video call), the following provisions apply:

• You may be asked to verify your identity on camera before the consultation begins, in line with professional and regulatory standards.
• If your appointment is disrupted due to technical issues beyond your control (such as platform outages or widespread connectivity problems), we will reschedule your appointment at no additional charge.
• If the disruption is due to issues with your own equipment, internet connection, or environment and prevents the appointment from proceeding, a late cancellation fee may apply, in line with our cancellation terms at paragraph 4 below.
• If a technical issue interrupts your appointment after it has started, we will make reasonable efforts to resume the session. If this is not possible, we will discuss options with you, which may include rescheduling or, where appropriate, providing a partial refund or credit at our discretion.
• You are responsible for ensuring you have a stable internet connection, suitable equipment, and a private, safe environment for your appointment. You may be asked to verify your identity on camera before the consultation begins.
• Appointments must not be recorded by either party without prior written consent.
• We aim to apply these provisions fairly, reasonably and are provided in advance to ensure transparency.
• Contacting Us:
  If you have any questions or concerns or you experience technical difficulties before or during your appointment, please contact us as soon as possible using the details provided in the “Contact Us” section.

4. Cancellation, Missed Appointments & Refunds

Statutory 14-day “Cooling-Off” Period

In most cases, where you purchase goods or services online, you have a statutory right to cancel your order within fourteen (14) days after the day on which the contract is entered into (“Cooling-Off Period”) without giving any reason.

If you wish to receive services within 14 days of booking, you must expressly request this and acknowledge that you waive your statutory right to cancel once Services have begun, except as otherwise set out in these Terms and Conditions.

Waiving your statutory right to cancel during the Cooling-Off Period

You have the option to waive your statutory right in respect of the Cooling-Off Period. Entering into a contract with us and requesting that we provide the Services within 14 days constitutes waiving of your statutory right to cancel during the Cooling-Off Period. If you choose to waive your rights in this way, we will be able to start providing the Services immediately and you will be able to make a booking for an appointment before the expiry of the CoolingOff Period.

If you choose to waive your statutory rights in this way, you will be prompted to acknowledge this during the checkout process when booking, as follows: “I request that Sort – Brainhealth begins providing services within 14 days of booking. I understand this means I waive my statutory right to cancel during the 14-day cooling-off period from entering into the contract with Sort – Brainhealth except as otherwise set out in these Terms & Conditions.”

Once you have waived your statutory right in this way, you will not have the right to cancel the Services during the Cooling-Off Period or receive a refund of any charges that you have paid in respect of the Services (other than as set out below).

If you choose not to waive your statutory right in this way, you acknowledge that we will not perform the Services for you for the duration of the Cooling-Off Period.

Missed Appointments/Cancellation

If you cancel or reschedule your appointment with less than 48 hours’ notice, or fail to provide complete assessment information, you may be charged a cancellation fee or require additional appointments.

If you cancel or reschedule between 24 – 48 hours before your appointment, 50% of the fee will be charged. If you cancel within 24 hours of your appointment, arrive too late to be seen, or do not attend, 100% of the fee will be charged. We will make reasonable adjustments where required by law and may waive or reduce fees in compassionate circumstances.

Our rights to cancel / reschedule your appointment:

We may cancel any appointment if you do not pay us when you are supposed to.

We will make every effort to keep your appointment. However, we cannot promise this, and we reserve the right to reschedule or cancel your appointment. If this happens, we will give you as much notice as possible and we will offer to reschedule your appointment at a mutually convenient time. If rescheduling is not possible, a full refund will be issued to your payment card used to pay for the appointment.

Refunds

Any refunds are processed within 5-7 working days of approval, and may take up to 10 working days to appear in your account.

5. Your Responsibilities

We work together. Please be open and honest about your daily challenges, follow clinical advice, and complete any required forms or tests. It is vital that you always provide full and accurate information to us and our clinician and update us promptly if your details or health status change.

If you are prescribed medication, you mustinform us immediately about any side effects, issues or concerns related to any prescribed medication. Your feedback is essential to maintaining safe and effective treatment.

If our advice is not followed or necessary information is not provided and your health is at risk, we may have to end your care. We will always explain our reasons.

If our clinic is not the right fit for your needs, we will let you know and may decline to confirm an appointment.

Abusive or aggressive behaviour towards staff will not be tolerated and may result in withdrawal of services
without refund.

You will need to show photographic ID at your first consultation and before any prescriptions are issued. Acceptable forms include a UK Passport, UK Driving Licence, Biometric Residence Permit, HM Armed Forces identity card, or a PASS-accredited ID card.

If you need adjustments, please let us know in advance. We will work with you to ensure your plan is clear to
everyone involved.

6. Chaperone Policy

If you would like a chaperone to be present at your consultation, please let us know in advance. We are happy for
someone to accompany you.

7. Clinical Care & Prescribing

All clinical care and prescribing decisions are made in accordance with UK law and the relevant professional guidelines, such as those issued by the General Medical Council (GMC), Nursing and Midwifery Council (NMC), and Health and Care Professions Council (HCPC). If you would like more information about these guidelines, please ask your clinician or visit the respective regulatory body’s website.

ADHD Care Pathway

• Assessment & Diagnosis:
  ADHD assessments are conducted using nationally recognised, evidence-based tools and approaches, in line with NICE guidelines and local quality standards. The process may include clinical interviews, standardised questionnaires, and, where appropriate, input from family members or others who know you well.
• Medication Management:
  Medication is only prescribed when clinically appropriate and in line with UK law and professional guidelines. Prescriptions are not guaranteed.
• Annual Reviews:
  If you take ADHD medication under our care, you will have a specialist review at least once every 12 months. We will discuss benefits and side-effects, carry out physical health checks (for example, blood pressure, pulse and weight) and arrange further tests if needed to keep you safe. Annual reviews are chargeable when provided privately; current fees and what’s included are shown on our www.sorthealth.org.uk.
• Shared Care:
  Shared care with your NHS GP is not guaranteed, but our team will make reasonable efforts to support your GP in prescribing medication where appropriate. All prescriptions before NHS shared care is formally established are private and you will need to pay charges for reviews, prescriptions, dispensing, and medication. We will work with you to find safe and cost-effective options.

7.4 General Provisions

• You may stop your assessment at any time. If you do, we will aim to provide a summary report, but a diagnosis may not be possible.
• Prescribed medications are for your personal use only and should be stored securely. If lost, you must obtain a police reference number before requesting a replacement. Replacement prescriptions may incur a fee and are not guaranteed.
• You are responsible for asking questions about your medication and for taking it strictly as directed by your clinician.
• Once dispatched, delivery will be completed via Royal Mail. If Royal Mail confirms a lost delivery, we will reissue the prescription at no additional charge. We are not responsible for delays once dispatched, but we will help track and resolve any delivery issues.
• We do not offer second opinions in cases where you disagree with the outcome of your neurodiversity assessment. If you believe the diagnosis does not reflect your condition (e.g., you have not been diagnosed with ADHD but feel you meet the criteria), it is your responsibility to seek an independent second opinion from an external provider should you wish to obtain one. We will not re-assess or review diagnostic conclusions solely on the basis of your disagreement.

8. Emergencies and Events outside our control

Bevan Community Benefit Society (CBS) trading as Sort – Brainhealth is not an emergency service and does not provide out-of-hours cover. In an emergency, contact your GP, NHS 111, or call 999.

Certain events may occur that are beyond our control. Events outside our control include things like industrial action , natural disasters, major IT or network failures, or other emergencies. If such an event affects our ability to deliver services:

• We will notify you as soon as reasonably possible.
• Our obligations under these Terms & Conditions will be paused until the situation is resolved.
• You can choose to reschedule your appointment or request a refund if you have already paid.
• We will resume services as soon as possible.
• If the disruption lasts more than four weeks, you may end this agreement immediately.

9. Data Protection & Confidentiality

We process your personal data in accordance with the UK GDPR and Data Protection Act 2018. Please see our Privacy Policy for details.

Your information will only be shared with people involved in your care, or as required by law (e.g., safeguarding, serious risk). At sign-up you will be asked to consent to us sharing relevant clinical information with your NHS GP to support safe, joined-up care (you can opt out at any time). We will otherwise share your information only as required by law, including safeguarding or serious risk. Consent to share information will be discussed at your first appointment and reviewed regularly. We strongly recommend you keep your NHS GP informed about your care. In most cases, we require your consent to share information with your NHS GP.

You have the right to access your records, request corrections, and withdraw consent for data processing (subject to legal requirements).

We do not have access to your NHS records or records from other private healthcare providers without your consent. Healthcare is a shared responsibility, so please complete the pre-consultation questionnaire fully and share relevant details about your medical history during your appointment.

You may be asked to sign forms for specific providers to confirm your consent. We are not responsible for the services provided by third-party providers we work with (e.g. for prescription or tests). Each provider has its own terms & conditions and policies. If you have issues with their service, please contact them directly.

We support clinicians in using Heidi, a GDPR and NHS-compliant transcription system. By booking appointments, you agree that transcriptions may be stored for up to four weeks in this system.

10. Complaints

We are committed to providing high-quality care. If you have a complaint, please contact our complaints team by using the details provided in the “Contacting Us” section (paragraph 11 below).

We understand that some people may feel uncomfortable raising a complaint; however, we welcome the opportunity to address any concerns and hopefully resolve them.

If a dispute cannot be resolved through our complaints process, we may refer the matter to mediation or arbitration as set out in our Complaints Policy. You will be informed of your rights and options at each stage.

11. General queries – contacting us

Our team is here to assist, and we offer a variety of ways for you to get in touch. If you have any specific communication needs, please let us know. The team can also assist with any general enquiries.

By telephone
Call 0113 4879755. The lines are open Monday to Friday 9.30am to 4.30pm (except Bank Holidays). We also have a 24-hour answering machine service so please don’t hesitate to leave a message and one of the team members will contact you at their earliest convenience.

By email
You can email us at brainhealth@wearebevan.org

By post
Write to us at: Sort Health, Bevan Community Benefit Society, 14 Piccadilly, Bradford, BD1 3LS

Please use these details for all general enquiries, feedback, or complaints.

12. Liability

We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms & Conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability to compensate you for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; or for fraud or fraudulent misrepresentation.

It is your responsibility to provide us with all relevant medical details prior to each treatment. We accept no liability for any adverse outcome, injury or damage resulting from your failure to disclose relevant medical details.

By proceeding with the treatment, you agree to comply with all instructions and/or recommendations given by, or on behalf of, Bevan Community Benefit Society (CBS) trading as Sort – Brainhealth regarding care and treatment.

Information on our website is provided for general guidance only and is not a substitute for individual clinical advice. We are not liable for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty or otherwise arising from the use of or reliance on our website content.

13. Changes to Terms & Conditions

We may update these Terms & Conditions from time to time. The latest version will always be available on our website at ww.sorthealth.org.uk. Continued use of our Services constitutes acceptance of any changes to the Terms & Conditions.

14. Summary of Your Legal Rights

We are under a legal duty to supply Services in accordance with these Terms & Conditions. See the box below for a summary of your key legal rights in relation to the Services. Nothing in these Terms & Conditions will affect your legal rights.

15. Other Important Terms

We may transfer our rights and obligations to someone else. We may transfer our rights and obligations under these Terms & Conditions to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract you have with us.

You need our consent to transfer your rights to someone else. You may only transfer your rights or your
obligations under these Terms & Conditions to another person if we agree to this in writing.

Nobody else has any rights under these Terms & Conditions. No other person shall have any rights to enforce any of these Terms & Conditions.

If a court finds part of these Terms & Conditions illegal, the rest will continue in force. Each provision of these Terms & Conditions operates separately. If any court or relevant authority decides that any of them are unlawful, invalid or unenforceable the remaining provisions will remain in full force and effect.

Even if we delay in enforcing these Terms & Conditions, we can still enforce them later. If we do not insist immediately that you do anything you are required to do under these Terms & Conditions, or if we delay in taking steps against you in respect of your breaching these Terms & Conditions, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

Which laws apply to these Terms & Conditions and where you may bring legal proceedings. These Terms & Conditions, and any dispute or claim arising in connection with them or the Services provided, are governed by laws of England and Wales. You agree that any legal proceedings in respect of the Terms & Conditions or the Services will be brought exclusively in the Courts of England and Wales

16. Agreement

By booking an appointment, you confirm that you have read, understood, and agree to these Terms & Conditions.